Facebook Messenger API does not respond to new users

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I have an APP on Facebook Developers, a BOT for Messenger. It responds to testers and admins. But not for new users. My application is already public, already passed by approval. I saw many with this question but no answer on the problem.

api facebook

  • At some point you are recovering the user token?

  • @Lucascosta I receive the id Sender of all of them. I receive their message. However I cannot reply. Do I have to get some user permission? How would I do this via facebook messenger?

  • I haven’t tested the messenger api yet, I asked why the Graph api recovers the user token (yes, the user has already had to have allowed the application to get information, like Likes, posts, etc). I once had a problem with what you are having because I was recovering a system access token, not user.

  • These are the variations in the case of the Graph @Guilhermeia: https://developers.facebook.com/docs/facebook-login/access-tokens

  • I’ve figured out what’s going on. Changed the ways to get a really public app on Messenger, I’ll post the response.

1 answer

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I found out what the problem was after a few days of digging. Nowadays it is not just to mark as public and think that everything is solved. It is necessary to say which permissions you need and why each one. You also have to add notes of why each permission and follow a few steps that they ask for. After filling everything and being in agreement with what they ask, Oce sends for review. If they accept, then we will see what happens.

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