eSocial BX: "Event not found or not processed or without profile for access"

Question

I’m using the "Download Request Website for Events", the Method "Solicitadownloadeventosporid". However, when submitting the event ID, I am getting the following return:

<?xml version="1.0"?>
<eSocial xmlns="http://www.esocial.gov.br/schema/download/solicitacao/retorno/v1_0_0">
    <download>
        <retornoSolicDownloadEvts>
            <arquivos>
                <arquivo>
                    <status>
                        <cdResposta>202</cdResposta>
                        <descResposta>Evento não encontrado ou não processado ou sem perfil para acesso.</descResposta>
                    </status>
                    <evt Id="XXXXXXXXXX40000002XXXXXXXXXX44100006"/>
                </arquivo>
            </arquivos>
        </retornoSolicDownloadEvts>
    </download>
</eSocial>

From what I read in the documentation, the ID is correct and the event is being found:

201 Evento encontrado.
202 Evento não encontrado ou não processado ou sem perfil para acesso.
401 Número de xxx do evento inválido. 

Someone’s been there and they know what it means "event without profile for access"? Apparently the event was processed, so that’s all that’s left.

Thank you.

Answer 1

I identified that the problem occurred because I was using the Restricted Production URL (test environment). When changing the appointment to Production, I got the correct return with the records: