Osticket maintenance in PHP

Question

Good afternoon guys, I find a big problem in a project that I was assigned, I need to add a feature in a call tool which is already in production.

Following the following reasoning I have an HTML form, where the action forwards to PHP script to make the validations and insert the data into the database.

Inspecting the form I cannot understand where the action is pointing.

<form method="post" name="status" id="status" action="#tickets/status/open">

Answer 1

# points to a div, check the directory, as it is probably pointing to the tickets/status/ open path.