Osticket maintenance in PHP

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Good afternoon guys, I find a big problem in a project that I was assigned, I need to add a feature in a call tool which is already in production.

Following the following reasoning I have an HTML form, where the action forwards to PHP script to make the validations and insert the data into the database.

Inspecting the form I cannot understand where the action is pointing.

<form method="post" name="status" id="status" action="#tickets/status/open">
php

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# points to a div, check the directory, as it is probably pointing to the tickets/status/ open path.

  • Poise, the first thing I looked for was a <div id=" ">, but I did not succeed. In relation to the directory also, nothing that shows the way: tickets/status/open.

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