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You will need to download language pack. Go to page http://osticket.com/download, then select the Language Packages tab, and below you will get a listing with several translation packages.
Then just download the language pack and upload the file phar
to the folder include/i18n
your installation of osTicket.
To download you can use WGET, thus:
wget http://osticket.com/sites/default/files/download/lang/pt_BR.phar
or transfer the file to the folder on Linux, for this you can use Winscp, from which to view the folders on linux and transfer by windows.
Download the pack and extract or upload to the directory
include/i18n
– NoobSaibot
@Noobsaibot, can tell command lines to upload to directory?
– Bruno