1
We have a Helpdesk system, and we’re developing a FAQ, my question is how do I get more engagement from users. Ex: Here in stackoverflow if you use achievements, score would like something similar.
The system manages calls, tickets and calls is between the system developer company and its representative.
Very cool your question, I will mark as favorite to see the answers.
– Mariana Bayonetta
If it is a support system, just hire someone to control the application. It is a completely different environment from what is the [pt.so]. In your system there will be only two users: the customer, who will use it out of necessity, and the head technician, who is paid for it. Who else would you engage to use the system?
– Woss
Are you trying to gamify your support? If the calls are opened, it may even work, there may be collaboration from society beyond support. Otherwise, I don’t believe that points and medals will make any natural difference in the use of the system. This may even cause unnecessary calls and, in a way, an ear-jerk in the developers because there are too many called (because depending on the company’s metric means that the development is rated as "incompetent")
– Jefferson Quesado
This question addressing the core of your concern: https://answall.com/q/243567/64969
– Jefferson Quesado
It is a system that has 3 sides (Client, Representative and Software house) the idea is to encourage users (Customers and representatives) to ask questions to be placed in the FAQ, we have a WIKI also that does not have an expected engagement.
– Alexandre Vieira