Mysql Event Scheduler needs super privileges

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Good morning, I have a website hosting in a company, I have created a very simple system that through an event that runs a certain time in a certain time and makes changes in the elements of the database (in this case changes the "status" field whenever the expiration date has been exceeded), but by clicking on the Event Shedule Status for on he gives me one erro 1227 who says I don’t have super previlleges. Is it possible to keep activating without having this privileges? Is there any way to implement a gender system without needing these privileges? or do I need to contact the company? Q3: Is this common or is it some problem of this accommodation company? I apologize for my ignorance of lodgings, but I don’t have much experience with this. Thank you!

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