How to deliver calls in the queue in the order agents log in?

Question

I have a queue in Asterisk where the strategy is in mode leastrecent. However, I have noticed that the order that attendants log in to the queue is not the same when receiving the first call.

The distribution only works in fact after they all answer a call and get the idle time information.

Meanwhile, the distribution happens randomly to those who have not yet answered the first call.

How to make the first links to be delivered in the order they log in to?

Thank you in advance.

Answer 1

According to Asterisk documentation, touch strategy leastrecent forwards the next call to the most idle agent, therefore I believe it is not what you seek.

The strategy that best fits the described need is the linear, that forwards calls to agents in the same order they were added to the queue, namely the order they logged in.

Source: Official repository of Asterisk