7
Most likely is missing the Service Pack 1 in the Windows 7, or it could be another update of it. You have to make sure everything is up to date. See link presented more details if this is not the problem, but it is probably.
He also talks about updating IE to 11. He doesn’t leave a machine with old things like this.
Do you have all Windows 7 updates? For example Windows 7 Service Pack 1? Is it original? You clicked on link? What does it say?
– Maniero
Judging by the outdated version of Internet Explorer, it seems that your operating system doesn’t really have all the updates installed. In addition to the obvious security risks, this may be the cause of your problem, as fellow @bigown said.
– Pablo Almeida
@William, you can then accept the answer given by the bigown, since it seems to have been the solution to your problem?
– Ailton Andrade de Oliveira